Terms and Conditions & Refund Policy
Summary
This summary is provided for convenience. The full terms below govern all bookings and payments.
- All course fees are non-refundable once registration is processed and a date is confirmed.
- In place of a refund, we offer rescheduling or a course credit, valid for 60 days from the original class date, when notice is given at least 2 business days before the class.
- A full refund is issued only where First Response CPR & First Aid Training cancels a fully paid, confirmed booking without 48 hours notice.
Online Payments and Card Transactions
The following terms apply to all payments made online through our website by credit or debit card. By completing an online payment, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
Merchant of record
First Response CPR & First Aid Training is the merchant of record for all online course payments. Payments are processed securely through our authorized payment gateway. Your card statement will show a billing descriptor identifying First Response CPR & First Aid Training.
Currency and pricing
Unless stated otherwise at checkout, all course fees are quoted and charged in Jamaican Dollars (JMD). The amount displayed at the point of payment is the amount you agree to be charged.
Card-not-present transactions
Online course payments are card-not-present transactions. You confirm that you are the authorized cardholder or have the cardholder's permission to use the card for this payment. We reserve the right to verify payment details and to decline or cancel any transaction where authorization or ownership cannot be confirmed.
Secure processing of card data
Card details are entered and processed on the secure, PCI-compliant page of our payment gateway. First Response CPR & First Aid Training does not see, store, or handle your full card number. All payment pages are protected by SSL encryption.
Confirmation and receipt
On successful payment you will receive a confirmation of your booking and a receipt by email or WhatsApp. Your seat is confirmed only once payment has been received in full, unless a deposit arrangement has been agreed in writing for a group or on-site booking.
Agreement at the point of payment
Before completing payment you will be asked to confirm your agreement to these Terms and Conditions, including the refund, cancellation, rescheduling, and no-show terms below. Payment cannot be completed without this confirmation, and completing payment constitutes your acceptance of these terms.
Disputed and unauthorized charges
If you believe a charge is incorrect, please contact us first at the details below so we can resolve it quickly. Because course seats, certification, and materials are committed on your behalf at the time of booking, chargebacks raised without first contacting us, and contrary to the refund terms you agreed to, will be disputed with evidence of your acceptance of these terms.
Delivery of service
First Response CPR & First Aid Training provides training and certification services, not physical goods. Your training is delivered on the date and at the location or online session confirmed at the time of booking. Certification, where the participant successfully completes the course, is issued by our accrediting bodies (HSI/ASHI) and provided to the participant after the class, typically within the timeframe advised at your session. For blended and online courses, access is delivered electronically to the email address provided at booking. Where any part of the service is to be delivered on-site at a client's location, the delivery details are confirmed in writing at the time of the booking.
Currency and domicile
First Response CPR & First Aid Training operates from and is domiciled in Jamaica. Unless otherwise stated at checkout, all transactions are processed in Jamaican Dollars (JMD). Our services are provided within Jamaica, including on-site training at client locations in Jamaica.
Privacy
Your personal and payment information is handled in accordance with our Privacy Policy, which explains what information we collect, how it is used, and how it is protected. Card details are processed on the secure, PCI-compliant page of our payment gateway and are not stored by us. Please review our Privacy Policy, available on our website, before completing your booking.
Cancellation Policy
We understand that life happens and sometimes emergencies occur. If you are enrolled in a class, and a situation arises that you cannot attend, please inform us as soon as you are aware of the conflict. Out of respect for the trainers' time we kindly request you notify us as soon as possible. We will work with you to reschedule your training. Once registration has been processed and a training date has been booked and confirmed, NO REFUNDS will be given. Credits may be used up to 60 days from the original class date.
A FULL REFUND or rescheduling fee waiver is warranted and justified if First Response CPR & First Aid Training fails to keep a fully paid-up booking, agreed by both parties, or a 50% deposit, without a 48-hour notice to the customer.
Rescheduling Policy
Cancellation and rescheduling requests must be received by email or WhatsApp at least 2 business days prior to the date of the training. Clients are responsible for ensuring that First Response received the request. We will reply with an email or WhatsApp acknowledgement.
To reschedule: contact us at 1876 878 4952 during business hours (9am to 5pm, Kingston time). We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If it is after business hours, please email us at andrew@jafirstaidcpr.com and let us know you need to reschedule to avoid fees. We are closed on all public holidays. Rescheduling requests made on those holidays will not be counted until the next business day.
On the day rescheduling: Students are not allowed to reschedule on the day of the course. Students who do not turn up will be considered a NO SHOW. Please see the NO SHOW policy below.
Rescheduled more than once: We do not allow rescheduling more than once. We will not refund nor grant credit to students if the student is not able to make it to the rescheduled class, unless there are extenuating circumstances rendering the student unable to attend.
Lateness Policy
Students must arrive on time to get the maximum benefit and not disrupt the class. Importantly, you don't want to experience the feeling of being behind in the class.
We recommend that students arrive at class on time. If the student is more than 60 minutes late to class, the student is considered a NO SHOW. If the student is late for a rescheduled class, the student will also be considered a NO SHOW. Please see below for the NO SHOW policy. If you know in advance that you will be late for your course, please reschedule within an adequate amount of time to prevent penalties.
Please see the rescheduling policy above for more rescheduling details.
No Show Policy
Students who do not show up to class and did not notify us before the start of the class are considered a NO SHOW. We do not honor refund or credit for NO SHOW students. Reschedule fees apply.
E-Learning and Online (Blended) Courses
NO REFUND is allowed.
- Once a blended training link is claimed it cannot be revoked or exchanged.
- Exchanging from an online course to a physical in-class course is not permitted once the online course has been started by the student.
On-Site Training (At Client's Location)
First Response CPR & First Aid Training, in recognition of business operations, will gladly come to your location to perform on-site training. We ask that you have a minimum of eight people.
Once you have scheduled an on-site training date, we request a non-refundable deposit of 50% of the cost of the training as soon as possible to confirm your booking. You can reschedule a booked class within 48 hours (2 business days) of the on-site training date. Requests for rescheduling less than 48 hours (2 business days) of the booked training date will incur a fee of JMD $17,500. Please be advised that you can only reschedule your training once.
If the on-site training is cancelled, you will not receive the deposit back. Also be aware that group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, First Response CPR & First Aid Training will not issue a refund for those missing students due to the nature of the discount. We can instead issue a credit for the training of those students. This training credit is to be used within a 60-day period and is transferable to other colleagues within your organization. There is an additional cost of JMD $17,500 for us to return to the site to train those students who were absent from the original class.
On-Site Training No-Shows
No-shows on the day of the training are not eligible for credit or to reschedule, except where:
- The organization has scheduled another group (at least 8 persons) training within the next 60 days, and they join.
- The organization replaces that person with another person.
- The organization opts to pay JMD $17,500 for the instructor to revisit the site and train the person or persons.
Training At Our Red Hills Road Facility
Space is very limited for our training and our classes have enrollment caps. If you need to cancel the training, it needs to be done at least 2 business days prior to the date of the training. This way we have an opportunity to fill the vacant space.
If cancelling or postponing more than 2 business days before the scheduled class, all cancellations and postponements will get a training credit to be used within a 60-day period, calculated from the date of the cancelled training.
A cancelled or postponed training can be rescheduled only once.
No Show
No-shows or cancellations on the day of training are not eligible for credit or to reschedule. Payment for another class will be necessary to proceed.
Contact Us
To reschedule, request a credit, or ask about these terms, contact us:
- Phone / WhatsApp: 1876 878 4952
- Email: andrew@jafirstaidcpr.com
- Location: 105K Red Hills Road, Kingston 19
- Business hours: 9am to 5pm, Kingston time. Closed on public holidays.
